General Info

Do you offer tile samples?
Yes, you can order tile samples from our website. Your tile samples will be delivered to your address, with standard delivery taking between 2-3 working days. Samples are cuts from full sized tiles.

Can I supply measurements for you to calculate the tile area for me?
Yes, you can get in touch with us via phone or email and we will be able to provide you with the tile calculations for your project.

Are the tile sizes correct?
The sizes stated on our website are the sizes the tiles are manufactured to, which are the nominal sizes. The tile manufacturing process means that each tile is not always made to a consistent size and that even tiles within the same batch can vary in size, sometimes up to around 5mm. A 5mm tolerance is therefore a widely accepted standard within the tiling industry.

I need to buy more of the same tiles after I have placed my initial order, can I do this?
Yes, but we recommend that any additional tiles are from the same batch as the original order. This is because different batches may have tiles of a different shade.

How can I get in touch with you?
You can contact us via phone, email or direct through the website:
Telephone: 0191 4290279
Email: sales@buytiles.com
Send us a message on our contact page

Have you got a showroom and if so, can I collect tiles direct from you?
Our showroom is in Langley Moor, County Durham. You can discover more about our showroom on our contact page. You can view our tile range at our showroom and take samples away to have a closer look at. You can also arrange to collect tiles direct from our warehouse.

Is it possible to tile directly onto a wooden floor?
This shouldn’t be an issue, providing a suitable type of boarding is overlaid onto the wood prior to tiling. Flexible adhesive and grout should also be used when tiling onto wooden surfaces.

What is a Porcelain Tile?
Porcelain tiles have become extremely popular in recent years for both home and commercial renovations. These tiles are fired at very high temperatures which produces a full, vitrified body. As a result of this manufacturing process, porcelain tiles are dense and strong and offer a superior performance to ceramic tiles.

What’s the difference between Quartz and Granite?
Quartz and granite are often categorised together as a result of them sharing many similar qualities. They are both durable and usually have a polished finish, but they are actually very different materials. Quartz is a manmade tile which is manufactured from resin, pieces of quartz and mirror flecks. Granite, on the other hand, is a natural material which forms deep within the Earth’s crust during the slow cooling process of magma.

What do you use to cut large, dense tiles?
Large, dense tiles like porcelain, marble and granite require cutting with a wheel cutter and diamond sawn blade.

Ordering
Can I amend or make additions to my order?
As long as your order has not been despatched, you will be able to add to your order. Please ensure, however, that you have ordered the correct quantity of tiles as any late additions to your order will be subject to carriage costs which are determined by the quantities and weights.|

Can I order tiles over the telephone?
Yes, you can order tiles over the telephone by calling 0191 4290279 and speaking to a member of our sales team. You can find out how to get in touch with our sales team on our contact page.

Do you make allowance for cuts and wastage?
Yes, we factor in a percentage for cuts and wastage when you place the order.

Payments
What payment types do you accept?
We accept Visa, Paypal and Sagepay. Payments can also be accepted over the telephone.

Delivery
Are most of the tiles on your website in stock and ready for delivery?
Yes, the majority of tiles on our website are in stock and available for delivery. If you order any non- stock items from our website, we will inform you about the expected delivery times.

Where do you deliver tiles to?
We deliver all over mainland UK. Delivery to places outside of mainland UK can be arranged too, just speak to a member of our sales team.

Is there anything I need to inform you about before my tiles are delivered?
Please let us know in the likelihood we might encounter any difficulties when delivering your tiles. This might include weight restrictions, height restrictions, road closures, or narrow streets.

Do you provide delivery on a Saturday?
Saturday delivery is available at an additional cost to weekday delivery.

What do I do if my tiles are damaged, or the order is incorrect?
Please check your order when it arrives and notify us straight away if your tiles are damaged or the order is incorrect, and we will then instruct you on the best course of action from that point. For more information regarding delivery, please visit our delivery page.

Returns
What is your returns policy?
If you would like to return your order you must notify us and return the goods within a 14-day timeframe (beginning the day after you received your goods).

What shall I do if the tiles have arrived at my address, and they are not what I expected?
Firstly, we will check that you have received the correct order. If the order is correct, we will then advise you to provide a photograph of the sample you received next to the tiles which have been delivered. If you have not ordered samples, Buytiles.com will not be held responsible for any discrepancies in appearance between the tiles you have received and the pictures on our website, and the option of return will not be made available to you.